Refund policy

To enable me to continue making these unique pieces of jewellery I want to ensure that returns and refunds are avoided.

Please do contact me if you have any questions or I can be of any assistance before purchasing. We can organise a video call to look at the pieces together or talk over the phone.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@benday.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Earrings are non refundable for hygiene reasons.
Bespoke items and any items altered (ie ring sized) for customers cannot be exchanged and no refund will be given.

All deposits and payments are non refundable on bespoke, commissioned or altered items.

Certain types of items cannot be returned, like custom products, such as special orders or personalised items.

Please get in touch if you have questions or concerns about your specific item.

Items with any damage, marks, scratches or wear will not be accepted for return or exchange and no refund given. The item will be returned to the customer at their expense.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The customer will need to organise the safe return and secure packaging of any items and will need to pay all shipping and duties and taxes.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@benday.co.uk.

For all return and refund questions or requests please email me at info@benday.co.uk.